A question about the app, trouble with your voice or a story, an idea for what comes next? Write to us: every message is read by a real person on the team.
Write to us
Email [email protected], or write from the app: Settings, "Write to us." We reply as soon as we can. For a technical problem, please include your phone model, the system version and, if possible, a screenshot: it saves a back-and-forth.
You can also send us an idea or report a problem from the app (Settings, "Ideas and bugs"). Only your message is sent, along with the app version, the phone's system and the language: not your name, not your email address. That means we can't reply to it. These messages are deleted automatically 180 days after they are sent (see the privacy policy).
Frequently asked questions
How does Lunalulu work?
You record your voice just once, by reading a short text. With your consent, it is turned into a synthetic voice that sounds like you. From then on, every story can be told with your voice as the narrator, while the characters say their lines in their own voices. Without a recording, the app's storyteller tells the stories for free.
Is the app free?
The app is free to download and the storyteller tells the stories with no subscription. Stories told in your voice, the ones you create with Hibou, and more bedtime music (downloaded when you pick it) are part of the optional Lunalulu+ offer. What it includes, its price and its terms are shown in the app and by the App Store or Google Play before any purchase.
Why does the first listen take a moment?
The first time, Hibou prepares the story with your voice: each of the narrator's passages is read with it, then put together with the characters' lines. This takes a little while and requires an internet connection. Once ready, the story is saved on the phone: it starts right away the next time and can be replayed even without a connection.
Can I listen offline?
Yes. The storyteller's stories download once: all at the same time ("Download all the stories," Wi-Fi recommended) or one by one, when you open them. They then stay on the phone and play with no signal, in the car, on vacation or at the grandparents'. Stories prepared with your voice and the ones you created stay on the phone too. To free up space: Settings, "Downloaded stories"; a deleted story downloads again when you open it, within a daily download limit.
Can my child use the app alone?
The app is designed for parents: the adult records their voice, chooses the settings and manages the subscription. The child listens. We recommend that you start the story yourself, set a gentle volume and place the phone away from the bed. When the story ends, everything stops on its own (or after the soft music, if you chose it).
I got a new phone: how do I get Lunalulu+ and my voice back?
For Lunalulu+: install the app with the same Apple or Google account, then tap "Restore purchases." For your voice: the app works without an account, so each installation is independent, and your voice does not carry over to the new phone. Just record it again, it only takes a moment. Before leaving your old phone, remember to tap "Delete my voice" (or "Erase everything") on it: otherwise, the old voice would remain with our voice provider, linked to an identifier that we cannot connect to you.
How do I create a story for my child?
With the Lunalulu+ offer, tap "Create a story" in the Create tab: their name, a theme, a little idea if you like, and Hibou writes the story in a few seconds. You read it over and edit it yourself, by hand, as much as you like, or ask Hibou for up to 3 revisions ("Shorter," "add their cat"). You choose a cover, or a photo taken on the spot or picked from your photos (it stays on your phone), then who tells it: your voice or one of the app's storytellers. Telling it uses moons, included with Lunalulu+; writing it and your edits don't use any. If you edit it after it has been told, it is made again without a new moon in the same voice, up to twice, as long as only a little of the text has changed; a rewritten story uses moons again. It then waits for you in "My stories," even without a connection. It is written by artificial intelligence, OpenAI's: always read it over before playing it for your child. The name is only used to write the story and is not kept by our servers (privacy policy).
What languages are the stories in?
English (US and UK), French, German, Spanish (Mexico and Spain), Brazilian Portuguese, Italian, Dutch, Japanese, Korean, Polish, Swedish, Norwegian, Danish and Turkish, for the app and for the stories, with already 50 bedtime stories in every language. The app uses your phone's language (English if that language isn't offered). Each story is adapted to the country, not just translated: names, settings and storytellers change from one language to the next. Your voice is created to tell stories in the app's language.
Record, change or delete my voice
Record my voice
- Tap "Record my voice" (on the app's home screen, or in Settings, "Your voices").
- Read the information screen, check the box to give your consent, then tap "I agree." Without this consent, nothing is sent: the storyteller remains available.
- Allow the microphone if your phone asks. If you denied it, open your phone's settings to allow it.
- Find a quiet room, with no music. Tap the mic, then read the short text on screen out loud, softly, the way you would at bedtime.
- Listen back if you like, start over if needed, then tap "Hear my voice tell a story." A few seconds later, your voice is ready.
The app lets you know if the recording is too short, too long or can't be used: just start over and read the text all the way through.
The upload didn't go through? No need to worry, and nothing to redo: you carry on as usual, and the storyteller tells the stories in the meantime. Your recording stays safe on the phone, in the app's private storage, and the app sends it again on its own a little later. On the home screen, "Your voice is on its way" shows where it stands; "Try again now" sends it right away, "Don't send it" erases it. As soon as the upload succeeds, your voice is ready and the recording is erased from the phone.
Only your own voice. You may only record your own voice, with your own consent, and you must be an adult. Never record someone else's voice, not even a family member's: to add another adult's voice, they read the text themselves and give their own consent.
Change my voice, add a voice
Settings, "Your voices," "Re-record this voice." The new one replaces the old one, which is deleted at our voice provider, and stories already prepared with the old voice are erased. They are prepared again with the new one.
Dad, Mom, Grandma: with the Lunalulu+ offer, other adults in the family can lend their voice too ("Add a voice," up to the limit shown in the app). Each person reads the text themselves and gives their own consent, then you choose who tells the story. Each voice can be deleted on its own ("Delete this voice") without affecting the others.
Delete my voice
Settings, "Your voices," "Delete my voice," then confirm. Your voice is erased at our voice provider, along with every story prepared with it, on our servers and on the phone. The storyteller remains available. If the provider doesn't respond at that moment, the deletion is retried automatically until it succeeds. Deleting your voice amounts to withdrawing your consent to its use.
Manage or cancel the subscription
The subscription is managed from your Apple or Google account, not from the app (Settings, "Manage my subscription," takes you there). Uninstalling the app does not cancel it.
- iPhone and iPad: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions
- Android: Google Play › profile › Payments & subscriptions › Subscriptions, or play.google.com/store/account/subscriptions
The subscription renews automatically unless it is canceled at least 24 hours before the end of the current period. Cancellation takes effect at the end of the period already paid for: you keep Lunalulu+ until then. For a refund, go through reportaproblem.apple.com or Google Play support: the store takes the payment and issues refunds. On a new phone, "Restore purchases" brings back your subscription. The full terms are in the terms of use and sale.
Delete my data
Lunalulu does not offer accounts: there is no name, email address or password to delete. The app only uses an anonymous technical identifier, specific to your installation.
- Delete my voice (Settings, "Your voices"): your voice and the stories prepared with it, see above.
- Erase everything (Settings, "Erase everything"): your voices at our voice provider, your prepared stories on our servers and on the phone, the date and version of your consent, the subscription status remembered by our servers, the messages you sent from the app, your favorites and your settings. The analytics identifier is reset. The app keeps the same anonymous identifier, with no voice or story attached to it anymore: it is only used to apply the daily and monthly usage limits. This is permanent: our safety backups keep only an inaccessible copy, for 14 days at most, before erasing it too. Without a connection, the phone is erased right away and the erasure on our servers is retried the next time you open the app.
- What remains, with no content at all: technical counters that limit abuse (numbers), which erase themselves within 62 days at most, the old anonymous identifier (empty) at Google and at RevenueCat, your subscription at Apple or Google, and the analytics and crash reports already sent, which are erased when their retention period ends. The details are in the privacy policy.
- Uninstalling the app deletes what is on the phone, but not your voice at our provider or your prepared stories on our servers. Tap "Erase everything" before uninstalling.
For any other request about your data, email [email protected]. Since the app has no accounts, we can't find your data from your name or email address: the app features above are the safest and fastest way.
Report a problem
A story that won't prepare, a voice that doesn't sound like you, a mistake in a text, a passage that doesn't seem right for a child? Write to us and tell us which story and which screen: we check and fix it as quickly as we can.